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Jiffy Lube Customer Satisfaction Survey

Thank you for visiting your local Jiffy Lube. Please tell us how we did! Your feedback is very important to us and is read by the owner of each service center and reviewed with managers and employees.

* = Required (Some categories require you to fill out all the questions.)

 
* Location
McMinnville - 1854 NE Highway 99W Portland - 14305 SE Division St
Newberg - 3440 Portland Rd Portland - 2525 SE 82nd Ave (82nd & Division)
Oregon City - 13863 S Beavercreek Rd Portland - 3240 NE Sandy Blvd
Portland - 11110 NE Weidler St Portland - 8655 SW Barbur Blvd
Portland - 11545 NE Sandy Blvd Sandy - 37695 Highway 26
Portland - 1237 NE 82nd Ave (82nd & Banfield Hwy) Vancouver - 10512 SE Mill Plain Blvd
17715 Boones Ferry Rd Lake Oswego, OR 97035 20745 SW Tualatin Valley HWY Aloha, OR 97006
 
Overall

* 1. Overall Performance
How would you describe the overall service you received during your most recent visit to Jiffy Lube?

Excellent
Very Good
Average
Poor
Unacceptable
 

* 2. Earn Your Business
If convenient, would you return to this Jiffy Lube?

Yes
No
 
Convenience

* 3. In and Out Quick
How would you rate your most recent visit on getting you in and out quickly?

Excellent
Very Good
Average
Poor
Unacceptable

* 4. Enough Crew
In your opinion, were there enough crew members working to handle the number of cars coming in?

Yes
No
 
Professionalism

* 5. Well Trained
How would you rate your most recent visit on well trained employees?

Excellent
Very Good
Average
Poor
Unacceptable

* 6. Information
Did a Jiffy Lube employee provide you with specific manufacturer recommendations regarding the maintenance needs of your vehicle?

Yes
No

* 7. Useful
Did you find the information given, based on the inspection of conditional items and your manufacturer’s recommended service intervals, informative?

Yes
No

* 8. Respect for Car
How would you rate your most recent visit on treating your car with respect?

Excellent
Very Good
Average
Poor
Unacceptable
 
Trust

* 9. Acknowledged
When you first arrived at the center, were you immediately greeted or acknowledged by a Jiffy Lube employee?

Yes
No

* 10. Polite & Respectful
How would you rate your most recent visit on polite and respectful employees?

Excellent
Very Good
Average
Poor
Unacceptable
 
Other

* 11. Location
Have you been to this Jiffy Lube location before?

Yes
No

* 12. What prompted you to visit your Jiffy Lube location today?

Banners
Internet
Billboard
Print Ad
Radio
TV
N/A

13. Additional Comments
Additional Information (We MUST have your name and date of visit and e-mail to respond)
* First Name
* Last Name
* Email Address
* Phone Number
Mailing Address
City
State
Zip
Invoice Number

Date of Service "MM/DD/YYYY" or press calendar Icon to chose date

Click Here to Pick up the date Press Calendar Icon


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