Jiffy Lube Customer Satisfaction Survey

Thank you for choosing your local Oregon Jiffy Lube. Please tell us how we did! Your feedback is very important to us and is read by the owner of each service center and reviewed with managers and employees.

* = required information

* Location

	McMinnville - 1854 NE Highway 99W		Portland - 14305 SE Division St
	Newberg - 3440 Portland Rd		Portland - 2525 SE 82nd Ave (82nd & Division)
	Oregon City - 13863 S Beavercreek Rd		Portland - 3240 NE Sandy Blvd
	Portland - 11110 NE Weidler St		Portland - 8655 SW Barbur Blvd
	Portland - 11545 NE Sandy Blvd		Sandy - 37695 Highway 26
	Portland - 1237 NE 82nd Ave (82nd & Banfield Hwy)		Vancouver - 10512 SE Mill Plain Blvd

Overall

1. Overall Performance
How would you describe the overall service you received during your most recent visit to Jiffy Lube?

Excellent	Very Good	Average	Poor	Unacceptable

2. Earn Your Business
If convenient, would you return to this Jiffy Lube?

Yes	No

Convenience

3. In and Out Quick
How would you rate your most recent visit on getting you in an out quickly?

Excellent	Very Good	Average	Poor	Unacceptable

4. Enough Crew
In your opinion, were there enough crew members working to handle the number of cars coming in?

Yes	No

Professionalism

5. Well Trained
How would you rate your most recent visit on well trained employees?

Excellent	Very Good	Average	Poor	Unacceptable

6. Information
Did a Jiffy Lube employee provide you with specific manufacturer recommendations regarding the maintenance needs of your vehicle?

Yes	No

7. Useful
Did you find the information given, based on the inspection of conditional items and your manufacturer’s recommended service intervals, informative?

Yes	No

8. Respect for Car
How would you rate your most recent visit on treating your car with respect?

Excellent	Very Good	Average	Poor	Unacceptable

Trust

9. Acknowledged
When you first arrived at the center, were you immediately greeted or acknowledged by a Jiffy Lube employee?

Yes	No

10. Polite & Respectful
How would you rate your most recent visit on polite and respectful employees?

Excellent	Very Good	Average	Poor	Unacceptable

Other

11. Location
Have you been to this Jiffy Lube location before?

Yes	No

12. What prompted you to visit your Jiffy Lube location today?

Banners
Internet
Newspaper Ad
Print Ad
Radio
TV
N/A

13. Additional Comments

Additional Information (We MUST have your name and date of visit and e-mail to respond)

* First Name
* Last Name
* Email Address
* Phone Number
* Mailing Address
* City
* State
* Zip
* Invoice Number
* Date of Service "MM/DD/YYYY" or press calendar Icon to chose date		Press Calendar Icon

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